1. How long will it take for my order to arrive?
2. Do you ship orders outside of the United States?
3. Do you ship to P.O. Boxes?
4. Which credit cards do you accept?
5. What is your return policy?
6. Do you have a catalog?
7. What are your shipping rates?
8. How can I track my package?
9. Is your site secure? Why do I not see the security lock symbol?
10. What is the free gift I receive with my first order?
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1. How long will it take for my order to arrive?
If your order fits all authorization criteria, then all orders placed Monday - Friday before 2pm EST will ship out the same business day. All other order will ship on the following business day.
WE DO NOT SHIP OR DELIVER ON HOLIDAYS & WEEKENDS.
Express Mail (USPS) = average = 1 to 2 business days
Ground (USPS) = 7 to 10 business days (not guaranteed time period)
Priority Mail (USPS) = 2to 3 business days (not guaranteed time period)
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2. Do you ship orders outside of the United States?
Sorry, express shipping and tracking capabilities are not available at this time.
All packages are shipped via the United States Postal Service (USPS).
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3. Do you ship to P.O. Boxes?
Sorry, WE DO NOT ship to PO Boxes.
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4. Which credit cards do you accept?
We accept:
* Visa, Master Card, American Express, Discover and Debit / Check cards.
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5. What is your return policy?
Only items that have been purchased from this website can be returned according to the following policy.
- Every product is satisfaction guaranteed or you may return it for a return of the item price (not including shipping).
- Customers will be responsible for all shipping costs unless the product(s) received was damaged.
- All returns must be sent back within 35 days of the invoice date.
- Any returns received within a 90 day period, must be an exchange or store credit only.
- All other returns will be sent back to the customer.
- All returns MUST be in saleable condition and include its original packaging with tags attached.
- Invoice # and Billing Name must appear on the Return/Exchange Form.
- If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please request one by emailing: returns@ghettosouljeansco.com
- We are sorry but when exchanging items, credit can only be used per invoice amount, not combined with multiple returns.
- Note: ALL gift box items MUST be shipped inside another box or your return will not be accepted. If the gift box is damaged, you will be charged $5.00.
- Fill out the Return/Exchange Form and a copy of your invoice enclosed in your package.
- In a sealed insured package, mail your package to Ghettosoul Jeans Company (address provided above) along with the return form.
- You will be notified via email once your return/exchange has been received and a credit or exchange has been processed.
- Please note that your exchange item may be out of stock by the time your return is received.
You can enter in multiple style #s on the return/exchange form and note in comments which is your 1st, 2nd, 3rd choices.
OR
Note to issue a Store Credit
- If your exchange is out of stock or on back order, a refund or store credit must be issued.
- If your exchange is out of stock and you have already been issued a store credit or refund, you will be responsible for any new shipping costs on additional orders.
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6. Do you have a catalog?
Unfortunately at this time, we do not offer print catalogs.
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7. What are your shipping rates?
All shipping rates are based on the weight of your items and the location of your shipping address. Exact prices are not known until you reach the shipping section of your check out process.
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8. How can I track my package?
Once your order is placed you should receive a confirmation email within 48 hours. This email will contain your tracking number which can be looked up on either www.UPS.com or www.USPS.com. We are sorry but International and USPS orders do not have tracking numbers.
If you are a member with us and placed your order by using your membership, you can log in by clicking the Account Info link in the shopping cart section. Log in and your order history will appear including tracking numbers.
If are not a member, you can contact Customer Service with your invoice #.
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9. Is your site secure? Why do I not see the security lock symbol?
Yes, shopping at websites powered Ghetto Soul Jeans Company is safe. Every credit card purchase you make at a website powered by Ghettosoul Jeans Company is backed by the Ghettosoul Jeans Company Safe Shopping Guarantee.
We guarantee that every transaction you make at a website powered by Ghetto Soul Jeans Company will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at a website powered by Ghetto Soul Jeans Company.
Ghetto Soul Jeans Company shopping carts are powered by Cartmanager.net - including authentication, validation and payment.
They encrypt all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
The security lock symbol appears at the bottom of the browser window only at the credit card entry stage of the checkout process.
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10. What is the free gift I receive with my first order?
With your first purchase, you will receive a custom designed hip-hop legend t-shirt, and will be sent in the size of your order. Quantities are limited to one t-shirt per customer.
